FAQ

FAQ

Do you have any questions? We have the answers.

Do you have any questions about registering for the ONE Communication Platform from BSH Global Supply Chain? We are happy to help you!

Key questions and answers for existing suppliers

The ONE Communication Platform (OCP) provides fast, simple, and secure exchange of information between you and the BSH Home Appliances Group. Each registered user can use their personal login to gain a transparent overview of all data and transactions at any time. Company data can be conveniently updated online. Interactive forms make collaboration efficient and secure. The range of training available offers guidance on all important functions and services that we are continuously expanding for you.

The abbreviation OCP stands for ONE Communication Platform.

The ONE Communication Platform stands for future-oriented and continuously evolving contact with our suppliers. Exchange of information is organized more quickly, simply, and securely. Each supplier contact person in collaboration with the BSH Home Appliances Group registers under their own name and receives a personal login to the ONE Communication Platform.

Yes – collaboration with suppliers will now take place on the ONE Communication Platform. For this reason, it is absolutely essential that each contact person is registered on the ONE Communication Platform to ensure a successful partnership between BSH Global Supply Chain and its suppliers. Please register as quickly as possible here .

All existing data and transactions have already been stored on the OCP platform and can be viewed and used.

The ONE Communication Platform currently organizes exchange of information and transactions between the suppliers for the production locations of the BSH Home Appliances Group and BSH Global Supply Chain.

Each contact person from a supplier company in contact with BSH Global Supply Chain registers and receives access to the ONE Communication Platform with a personal login.

The supplier number is recorded on many internal documents (e.g. delivery schedules) from BSH Global Supply Chain. If you cannot find your supplier number here, please contact your contact person at BSH Global Supply Chain personally.

Shortly after registering, each user receives an e-mail with the login for the ONE Communication Platform and a password. Using these login details, the user logs directly in for the first time and changes their password to a new personal password.

The ONE Communication Platform provides process-oriented functions for sharing information and aiding collaboration between the BSH Global Supply Chain and suppliers. For example, this includes independent maintenance of address and master data, convenient processing of questionnaires, or the creation of transport orders and preparation of shipping orders.

Data protection and data exchange on the ONE Communication Platform is in accordance with the highest security standards and the current legal framework conditions.

The ONE Communication Platform provides new, additional functions – for example, contractual declarations can be submitted directly to the ONE Communication Platform for selected contract types (e.g. tool rental agreements); binding contracts can therefore also be concluded online. Registration also ensures that registered contact persons from the supplier company are also authorized to receive and submit contractual declarations.

The liability clause for the ONE Communication Platform has also been adapted to the requirements of current jurisdiction. For contracts that are concluded via the portal (e.g. tool rental agreements), the liability clauses agreed in the contracts apply. Further changes are often just linguistic changes.

Please find more detailed information about this here .

There is a range of training available for the OCP Platform which each registered user can access here .

Please write an e-mail with your question to the ONE Communication Platform help desk at BSH-supplier-contact@bshg.com .

Key questions and answers for new suppliers

The ONE Communication Platform provides fast, simple, and secure exchange of information between you and the BSH Home Appliances Group. Each registered user can use their personal login to gain a transparent overview of all data and transactions at any time. Company data can be conveniently updated online. Interactive forms make collaboration efficient and secure. The range of training available offers guidance on all important functions and services that we are continuously expanding for you.

The abbreviation OCP stands for ONE Communication Platform.

The ONE Communication Platform organizes exchange of information and transactions between the suppliers for the production locations of the BSH Home Appliances Group and BSH Global Supply Chain.

Each contact person from a supplier company in contact with BSH Global Supply Chain registers and receives access to the ONE Communication Platform with a personal login.

As BSH, we pay a lot of attention to our supplier release processes. The final purchaser’s decision may take up to 6 months. Therefore, we are thankful in advance for your understanding and patience. After approval each user receives an e-mail with the supplier number and link to ONE Communication Platform, where they are able to conclude the registration.

The ONE Communication Platform provides process-oriented functions for sharing information and aiding collaboration between the BSH Global Supply Chain and suppliers. For example, this includes independent maintenance of address and master data, convenient processing of questionnaires, or the creation of transport orders and preparation of shipping orders.

Data protection and data exchange on the ONE Communication Platform is in accordance with the highest security standards and the current legal framework conditions.

There is a range of training available for the OCP Platform which every registered user can access here .

Please write an e-mail with your question to the ONE Communication Platform help desk at BSH-supplier-contact@bshg.com

Feel free to refer to our wide range of information

You can register for the ONE Communication Platform in no time at all with the following step-by-step guide.